🛎️ FAQ — For Guests Planning to Book

1. What is your cancellation policy?
For short-term bookings, guests receive a full refund if they cancel up to 5 days before check-in.

2. Is a deposit required when booking?
Yes, the deposit amount will be shown clearly during the booking process.

3. Can I request a travel cot for a baby?
Yes, most properties can provide a travel cot upon request. Just let us know in advance.

4. Are pets or parties allowed?
Unfortunately, we do not allow pets or parties.

5. What are the check-in and check-out times?
Check-in is typically from 3 PM, and check-out is before 11 AM. Times may vary slightly depending on the property.

6. Is early check-in or late check-out available?
We’ll do our best to accommodate these requests based on availability. Please contact us ahead of time.

7. Is there a minimum stay requirement?
Yes, most of our properties have a minimum stay of 2 nights, though this may vary depending on the property and season.

📧 Still have questions?
Contact us directly: info@hansihome.com